Privacy Policy

Privacy Policy for Mercer Heating

Effective Date: [Insert Date]

Mercer Heating (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

1. Who We Are

Mercer Heating provides gas boiler installation, servicing, repairs, and light plumbing services across Lincoln, Lincolnshire, and surrounding areas.

For any privacy-related queries, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]

2. What Information We Collect

We may collect and process the following personal data:

Name

Address

Email address

Phone number

Details about the services you request

Payment details (where applicable)

Website usage data (via cookies)

3. How We Use Your Information

We use your personal data to:

Provide quotes and carry out services

Schedule appointments and communicate with you

Process payments and issue invoices

Improve our services and customer experience

Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your data under the following lawful bases:

Contractual obligation – to deliver services you request

Legal obligation – to comply with laws (e.g. record keeping)

Legitimate interests – to improve our services and manage our business

5. Data Sharing

We do not sell or rent your personal data. However, we may share your information with:

Payment processors

Accountants or legal advisors

Regulatory authorities where required

All third parties are required to respect the security of your data.

6. Data Retention

We only keep your personal data for as long as necessary to:

Provide services

Meet legal, tax, and insurance requirements

Typically, records are retained for up to 6 years.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to or restrict processing

Data portability

To exercise your rights, please contact us using the details above.

8. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Mercer Heating
Email: info@mercer-heating.co.uk
Phone: 07534220135